Make a Risk Free Purchase
- Reason for the return
- Which product(s) you are returning
- Are they opened or unopened
- Lot number(s)
Once you receive the Return Authorization number, please return the product to the warehouse.
It’s rare that a package is damaged in transit. However, when it does — you must retain the damaged product plus the damaged or tampered box. We will file a claim with shipping company. They will then contact you to pick up the product and the box. Once that’s been done we will promptly send out the replacement or give you a refund.
Note: No refund or replacement will be given unless the damaged product is returned to us, or has been picked up by FedEx. In other words we don’t give refunds or make replacements if the product was “thrown away.” You must produce the damaged product in order for it to be replaced or to receive a refund.
It’s rare a package goes missing or is lost in transit. However, when it does happen, please contact us immediately by email or by phone. If your package was shipped USPS International, and has been more than 30 days, please contact us. If your package was shipped via Fed Ex, a trace will be started and filed with Fed Ex promptly upon acknowledgement of the lost/missing package. Please be aware that this process takes up to 72 hours (business days only).
Note: Allow for additional shipping time during peak seasonal times of the year.
Privacy and Security
We respect your right to privacy. Therefore, we do not sell any names or any information to a mailing list, or third party. We only use your information to help us process your orders and better serve you.
Personal Information is stored on this site. The “Personally identifiable information” means we collect your name, address, e-mail address, telephone number, your user name and password. This information allows you to log-in for convenient online buying. You have access to your information and can change your personal information including your user name and password.
Personal information also allows Customer Support to quickly pull up your customer record for convenient re-ordering.